Discovery Care Group

Strengthening safeguarding and incident response across multiple care homes

Discovery Care Group, a multi-site care provider in Kent, partnered with Cirtec to modernise its security infrastructure. By moving away from legacy systems and adopting a cloud-managed platform, the organisation has significantly improved safeguarding, reduced investigation times and strengthened operational oversight across all sites.

About the project

Discovery Care Group operates four Care Quality Commission (CQC)-registered care homes, delivering services including nursing care, dementia support and care for individuals with learning disabilities.

With a strong focus on resident safety, dignity and compliance, the organisation identified a need to upgrade its existing security systems to better support staff and streamline incident response.

Working alongside Verkada and integration partner Cirtec, Discovery Care Group implemented a unified, cloud-based security solution across all locations.

The challenge

The existing CCTV system relied on outdated, largely manual processes that slowed investigations and limited visibility.

Staff were required to review footage in real time, meaning even short clips could take hours to locate. Accessing footage also required being physically onsite due to on-prem NVRs, delaying response times.

The system lacked audio capture, reducing context during incident reviews. Additionally, their legacy security provider did not support role-based access controls. This made it difficult to ensure only authorised staff had access to sensitive security materials and creating challenges in maintaining consistent GDPR compliance across sites.

Client objectives

Discovery Care Group set out to:

Reduce the time required to investigate incidents
Improve visibility across all care home locations
Enable secure, remote access to footage
Strengthen safeguarding and compliance processes
Implement consistent access controls and privacy measures

Take retail security solution to the next level

Cirtec delivered Verkada’s fully integrated, cloud-managed security system across all four care homes, combining intelligent video, access control and visitor management into a single platform.

Full-site video coverage

High-definition cameras provide clear visibility across entrances, communal areas and perimeters, supporting faster and more accurate incident reviews.

Proactive alerts and monitoring

AI-powered alerts flag key events such as falls and unusual activity, enabling teams to respond quickly without constant manual monitoring.

Secure remote access

Authorised users can access live and recorded footage from anywhere, removing reliance on onsite systems and improving response times.

Faster footage search

Advanced search tools allow teams to locate key moments in minutes rather than reviewing hours of footage.

Visitor tracking and accountability

Digital guest management replaces manual sign-in, giving teams real-time visibility of visitors and stronger audit trails.

Privacy-first controls

Built-in features such as face blur, alongside role-based access, ensure sensitive data is protected and GDPR standards are met.

Operational insight across sites

Visibility into movement and activity helps teams support resident safety and maintain consistent oversight across all locations.

Deployment and rollout

Discovery Care Group partnered with Verkada-certified integrator Cirtec to deliver the solution.

Following a successful trial of Verkada’s platform, Cirtec supported the full deployment across all four care homes. This included advising on camera placement, refining system design and ensuring the right level of coverage in key areas while maintaining resident privacy.

The rollout was carefully managed to minimise disruption, with installation planned around the operational needs of each site. Cirtec also supported funding arrangements and provided guidance throughout procurement and implementation.

The final solution included cloud-managed cameras, intercom systems and digital visitor management, all accessible through a centralised platform.

The results

Faster investigations

Investigation times have reduced dramatically. Incidents that previously took up to eight hours to review can now be resolved in 30 minutes or less.

Access to searchable footage and audio has improved accuracy and enabled faster, more confident decision-making.

Improved safeguarding and compliance

Role-based access controls and built-in privacy features support consistent GDPR compliance across all sites.

Clear audit trails and better visibility of incidents have strengthened safeguarding processes and reduced risk.

Greater operational visibility

Real-time alerts and remote access provide teams with a clearer view of activity across all locations.

Get started

If you want faster incident response, better visibility and stronger compliance across your sites, speak to Cirtec about building a solution that works for you.

01264 535025
0333 358 0406
sales@cirtecgroup.co.uk

167–169 Great Portland Street,
5th Floor,
London,
W1W 5PF

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